Information Technology Support Specialist- Tier 2

Detroit, MI

Why U Prep schools?

Do you want a job? Or do you want a career in an organization making the difference in the life of scholars?

Families send their children to U Prep because they recognize education is a tool in shaping and changing lives and value the culturally responsive curriculum and learning environments that set our scholars on a path to college and meaningful careers, fulfillment, and becoming positive change agents in our community. 

The U Prep School district is home to ten K-12 schools with focused paths of College Prep, Art & Design, and STEM. We are one of the largest and longest public charter networks in Detroit – operating for over 20 years. We have alumni making a difference in the city, region, and beyond. Check out the latest 20 Black Detroiters Making History list to see some of our past scholars in action! 

We continually seek out talented individuals to join the U Prep Crew and partner with us in supporting our educators and scholars as we all deliver on our mission. Read on if you are interested in being a part of this important work!  

What will your role be?

A member of the Operations Team, the Information Technology Support Specialist - Tier 2 is responsible for overall support and maintenance of assigned technology environment – Mac and Windows platform. This includes installation, deployment, maintenance, repair, and troubleshooting as it pertains to all technology devices and applications for the district. 

Role Responsibilities

  • Provides workstation, application, and audiovisual equipment support and training; includes district hardware such as interactive whiteboards, multimedia carts, mobile computing carts, laptops, desktops, etc.
  • Oversees physical and mobile computer cart labs district-wide. 
  • Setup and deploy new equipment, hardware and/or software; includes upgrades and/or system overhaul projects.
  • Sets up and troubleshoots hardware and software for specialized testing and/or programs.
  • Troubleshoots and repairs computer hardware, interactive whiteboards, tablets and other peripheral equipment. 
  • Customizes IT solutions for district initiatives.  
  • Assists Information Technology Manager as needed.
  • Manages, prioritizes, and responds expeditiously to help desk ticket requests.
  • Recommends and assists with technology purchases.
  • Supports and repairs internal telephone systems and cellular devices. 
  • Ensures proper accounting, tagging and monitoring of district’s inventory (hardware, software, warranty and repair logs).
  • Makes needed changes and notes to inventory database; including adding, transferring, and end of life noting to assets.
  • Reports equipment damage and needed replacements to IT Manager
  • Serves on District Technology Committee.
  • Performs other duties as assigned.
  • Associates degree and/or at least 3 years of hands-on work experience in Information Technology support
  • Microsoft or Mac certification preferred
  • Experience with troubleshooting and repairing technology devices
  • Experience with telephone maintenance and repair
  • Previous experience in an educational environment is desired

Education/Experience

  • Ability to distill essential findings from analysis, determine root causes, and suggest ways to improve current practices
  • Strong communication skills, verbal and written
  • We work well by ourselves and teams
  • We care about people
  • Our actions have a purpose
  • We think big and do
  • Learning is exciting

Demonstrates U Prep’s Core Values

  • We work well by ourselves and teams
  • We care about people
  • Our actions have a purpose
  • We think big and do
  • Learning is exciting 

How do we support you?

Our education teams are at the heart of our ability to serve our scholars well. We provide them the robust support they need and help create clean, safe, well-resourced spaces for our scholars to learn and grow. You’ll be supported in a variety of ways too:

  • Working in well resourced and designed buildings that promote the physical and emotional safety necessary for learning.
  • Competitive pay and the chance to grow your career and compensation
  • A comprehensive benefit package, including retirement plan with a generous match.
  • Paid vacation, personal, and sick time along with district wide wellness days. 
  • Supported by an engaged leadership and administrative team.
  • Working with team members who take great pride in their work and schools.
  • Interacting with highly engaged families who prioritize education and learning. 

We believe a U Prep education sets scholars on a path to a future full of possibilities. That school are more than just a building. That providing culturally responsive learning environments allow all children to thrive.  If you are a thinker, doer, and believer in the power of education to shape and build lives we should talk. Let’s connect and discuss the possibility of you becoming part of team changing lives and our community 

Detroit 9090 is an equal opportunity employer and prohibits discrimination of any kind. All employment decisions with Detroit 9090 are based on district needs, job requirements, and individual qualifications, without regards to race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.